Guarantee of Quality

The Artisan Bacon Company / RC Roland & Son guarantees that all products supplied to customers are of the highest quality.

 

Payment Options

We accept all major credit/debit cards (no minimum), PAYPAL and our website uses a secure payment system. All transactions are in sterling GBP.

 

Acceptance Of Order

Our acceptance of your order takes place at the dispatch of the order, with the exception of special orders you may cancel your order up to this point. The purchase contract is made at the point of dispatch. The responsibility for the order is ours until you accept delivery of the order. We make every effort to dispatch your order as quickly as possible or to arrive on a date specified by you, but we cannot be held responsible for events beyond our control. Please note due to the perishable nature of products sold on www.artisanbacon.co.uk we will not accept order cancellations after the point of dispatch.

 

Website Liability

We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any omissions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using artisanbacon.co.uk you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using artisanbacon.co.uk.

 

Refunds

Refunds for valid claims will be made via the same method of payment as used to place the order. RC Roland and Son will refund the order value if they are unable to fulfil the order or have not received the payment in full. We do reserve the right to refund your orders due to any unforeseen circumstances.

 

Right To Cancel

Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch. We do reserve the right to cancel your orders due to any event outside our control or unavailability of stock. In such a situation, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for products that have not been delivered to you, we will refund these amounts to you as soon as possible.

 

Delivery Methods

Our deliveries are made by an appointed courier with the exception of remote areas, highlands and islands.

 

Retention of Title

This remains with us until the goods are paid for in full.

 

Delivery Charges

These are automatically added to the cost of the product as part of the process of submitting an order. Postage/delivery is subsidised for UK Mainland orders – we charge for orders under £50, for orders over £50 delivery is free (excludes highlands, islands, Saturday and international deliveries).

 

Insurance

Liability insurance is included.

 

Application of Value Added Tax (VAT)

VAT is included in the cost of each product, where applicable (VAT number GB 176988391).

 

Image Liability

Please note that pictures on the website are for illustration only and will be different from actual product. We do not supply cooked products unless otherwise stated on the product. If in doubt, please contact us before ordering. Errors & omissions excepted.

 

Money Back Guarantee

Each of our products are backed by our 14-day money-back guarantee. This guarantee period includes any statutory cancellation period to which you may be entitled (including under the Consumer Contracts {Information, Cancellation and Additional Charges}

Regulations 2013).

 

Order Confirmations

Upon submitting an order using our automated shopping basket system, the customer will receive an email containing order confirmation and details of the order.

 

Data Protection

RC Roland & Son are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulation 2018) and according to the Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number and email address. We will not share your email address or any other details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For detailed information on data protection, cookies and privacy please visit our Privacy Policy page.

 

Security

We provide the customer with a secure payment system that meets all requirements issued by consumer protection and law. We regularly review the security of the system and follow the strict instructions provided to us. All card numbers are encrypted on disk Decryption keys are stored on separate machines. The systems internal servers and daemons is able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. The infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and does not share any credentials with its primary services (API, website, etc.). If you have any queries about the security of the system please contact info@artisanbacon.co.uk.

 

Multiple Orders

For multiple orders (company or corporate gifts) please contact us separately by e-mail: info@artisanbacon.co.uk

 

Unforeseen Circumstances

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of RC Roland & Son.

 

Complaints

If you have a complaint, please contact us immediately by e-mail to info@artisanbacon.co.uk or by phone 01665710210.

All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Web Traders Trust UK Code of Practice. These complaints will be dealt within seven working days.

 

Law

These terms and conditions shall be governed by and construed in accordance with UK Law and you hereby agree to be subject to the jurisdiction of UK Courts.

These terms and conditions do not affect your statutory rights.

 

Company Details:

RC Roland & Son

26 Queen Street

Amble

Morpeth

Northumberland

United Kingdom

NE65 0BZ

VAT Registration Number: 176988391

 

Contact Email Address: info@artisanbacon.co.uk

 

Contact Telephone Number: 01665 710210